Send a one-tap score after a meaningful moment, branch promoters to reviews, passives to learning, and detractors to recovery before sentiment hardens.
Milestone → ask → score Flow → branch → promoter or recovery stack. SaaS-flavoured NPS on WhatsApp.
Templates, branches, and the setup for this workflow, in one playbook.
Get the playbookThree templates: NPS invite, in-chat score Flow, and stacked follow-up by segment.
Hi {{first_name}}, quick favour — how likely are you to recommend {{product_name}} to a colleague?
Takes 30 seconds in the form below.
0 = not at all · 10 = extremely likely. Your feedback shapes our roadmap.
Pick a score
Powered by Flowella · HubSpot
Thanks {{first_name}} — thrilled you're a fan. Would you share a quick review? It helps others find us.
Sorry we missed the mark. {{csm_name}} will reach out personally to make it right.
SaaS NPS opener — image header invites 0–10 score in Flow.
Score Flow — emoji scale plus optional improvement note; writes NPS to HubSpot.
Promoter / recovery stack — review link for 9–10, CSM path for detractors.
Customers will tap a score in the same channel they use for service. The value is routing the answer, not just collecting it.
Long survey links feel like homework. A one-tap score captures sentiment while the interaction is still fresh.
Add AI theme tagging, owner SLAs, Google review links, service recovery tasks, and cohort dashboards in HubSpot.
Do not gate all feedback behind public reviews, avoid over-surveying repeat customers, and make recovery ownership explicit.
The point: feedback should create the next best action automatically.
The score mattered less than the routing. Detractors stopped sitting unseen in reports.
Filter by platform, category, or industry to find the play that fits.
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Turn one-tap WhatsApp scores into reviews, learning, and recovery tasks in HubSpot.
