Flowella for Hospitality

Turn guest forms into WhatsApp conversations that improve every stay.

Guests already live in WhatsApp. Flowella turns the feedback, booking and event forms your front-of-house and marketing teams already use into fast, guided WhatsApp Flows that sync straight back into HubSpot.

Talk to us about hospitality → See Hospitality workflows

Workflows ready to swipe

Delight guests. Catch issues early. Fill the diary.

From post-stay NPS to private-dining bookings, Flowella turns the touchpoints hospitality teams run every day into structured, mobile-first conversations.

Meeting Booking Workflow

Book more meetings: WhatsApp calendar invite from HubSpot forms, smart nudges until Calendly books, reminders that cut no-shows.

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Hospitality Feedback

Catch bad nights before they hit Google with WhatsApp NPS, promoter review CTAs, detractor recovery, and cohort tagging.

Platform

HubSpot

Category

Support Retention Communication

Industry

Hospitality

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Contact Data Refresh

Refresh stale CRM records with WhatsApp confirmations, structured corrections, one reminder, and a clear freshness flag.

Platform

HubSpot

Category

Support Retention Communication

Industry

Hospitality

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NPS / CSAT

Collect one-tap NPS or CSAT scores on WhatsApp, branch promoters, passives, and detractors, then route reviews or recovery in HubSpot.

Platform

HubSpot

Category

Support Retention Communication

Industry

Hospitality

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Appointment Reminders

Cut no-shows with WhatsApp appointment confirmations, timed reminders, prep requests, self-serve reschedule, and attendance follow-up.

Sales Support Communication

Industry

Hospitality

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Smart Review Triage

Route review requests intelligently with a WhatsApp temperature check, public review links for happy customers, and private recovery for unhappy ones.

Platform

HubSpot

Category

Marketing Support Communication

Industry

Hospitality

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What makes us different

Built for forms, not chatbots.

Most WhatsApp tools focus on broadcasts and bot conversations. Flowella is built for form-based workflows — the kind front-of-house and marketing teams in hospitality already run every week.

Forms-first design

We start with the forms your team already runs, and bring them into WhatsApp using Meta's native Flows feature — so every response comes back as structured data, not free-text guesses.

True CRM integration

Every submission is treated like a form submission in your backend — ideal for teams on HubSpot, Google Forms, Typeform or SurveyMonkey. No CSV exports, no manual mapping.

No-code configuration

Marketing, ops and client teams can build and adjust flows themselves, without waiting on developers. Update a question, change a field, ship in minutes.

Validation built in

Flowella validates required fields and formats in real time, so your data is cleaner and teams spend less time chasing missing information.

Privacy & consent by design

Opt-ins, preferences and consent fields can all be captured and stored exactly where you need them — making compliance reviews easier to defend.

Where your audience already is

WhatsApp has 3B+ monthly active users and the highest read rates of any modern messaging channel. Meeting people where they already chat beats another email they will not open.

Guest experience teams

Recover detractors before TripAdvisor.

We send a one-tap WhatsApp check-in the morning after checkout. Unhappy guests get a personal follow-up; promoters get a Google review link. Our public rating stopped drifting downward.

Guest experience lead Boutique hotel group

See the Hospitality Feedback blueprint

Ready when you are

Bring guest feedback into WhatsApp.

15-minute walkthrough. We'll show you a working NPS or booking flow mapped to HubSpot, with your brand voice and your recovery paths.

Book a walkthrough → Try Flowella on WhatsApp