When checkout stalls, send a helpful reminder, branch on purchase status, and offer support or an incentive only when the first nudge does not convert.
Abandon → remind with offer → help Flow → final stack. Three templates recover revenue without email fatigue.
Marketing templates showcasing image header, limited-time offer strip, copy code, and a WhatsApp Flow for objections.
Hi {{first_name}}, you left something great in your cart 🛒
{{cart_items}} — still reserved. Use SAVE15 for 15% off if you check out today.
Hi {{first_name}} — tell us what's up and we'll sort it in this chat.
What stopped you?
Powered by Flowella · Shopify sync
Last call, {{first_name}} — your cart expires tonight. SAVE15 still works.
Questions on sizing or delivery? We're here.
Image + LTO — cart reminder with coupon strip and copy-code button.
Objection Flow — chips for size, shipping, browsing; writes tags to HubSpot.
Final stack — checkout URL plus human chat quick reply.
Abandoned checkout is often distraction, not rejection. WhatsApp brings the buyer back while the product is still in mind.
The first reminder should feel helpful, not desperate. A short delay filters accidental exits from true abandonments.
Add product-specific copy, margin-aware incentives, VIP routing, payment-failure branches, and stock scarcity rules.
Use real payment webhooks, keep quiet hours, avoid over-discounting, and suppress contacts who bought through another channel.
The point: recover intent first, discount last.
We recovered carts without teaching everyone to wait for a discount.
Filter by platform, category, or industry to find the play that fits.
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Refresh stale CRM records with WhatsApp confirmations, structured corrections, one reminder, and a clear freshness flag.
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Reconnect checkout sessions to WhatsApp reminders and HubSpot outcomes.
