Want higher response rates on surveys? Try sending them via WhatsApp. With Flowella, you can conduct interactive customer surveys or polls inside a chat, complete with buttons and quick replies. For example, send a post-purchase feedback questionnaire or an NPS survey as a friendly WhatsApp conversation.
Users can tap answers or type comments at their convenience, and you’ll see completion rates soar (WhatsApp forms are a “great way to conduct surveys with your customers”). All feedback is captured instantly, and you can pipe it into your survey tool or CRM for analysis.
For processes that require identity checks (financial services, onboarding, etc.), Flowella can streamline ID verification through WhatsApp. Instead of forcing users to switch to a separate app or in-person verification, you can handle it in chat. A WhatsApp Flow can guide users to securely upload the required documents or photos.
For example, a banking chatbot might ask the user to snap a photo of their ID and a selfie for “Know Your Customer” verification, and WhatsApp’s interface supports it seamlessly (users can attach files or use the camera within the chat).
Keeping your database up to date is easier with a chat-based approach. If you have missing contact info (like a customer’s email, phone number, or mailing address in your CRM), Flowella can help you gather it interactively.
For instance, send a WhatsApp message asking to confirm their email or address, and present an input field right in chat. The user types their response, and Flowella automatically validates it (e.g. checks email format) and updates the record in your system. This friendly nudge via WhatsApp can significantly improve your data quality – people are more willing to reply to a quick message than to fill out a tedious form email. Plus, every answer is captured with 100% accuracy and no copy-pasting.
Stay connected with customers through proactive WhatsApp messages. With Flowella you can set up renewal reminders and re-engagement prompts that go out on WhatsApp (to users who’ve opted in).
For example, if a subscription or membership is about to expire, you can send a WhatsApp message flow to guide them through renewal – “Hi! Your plan is up for renewal, would you like to renew now?” – and let them confirm details or ask questions instantly. WhatsApp enables businesses to send outbound notifications (such as appointment updates or subscription renewals) via approved templates. Because it’s interactive, customers can renew with a simple tap or provide updated info if needed, all within the chat. This personal touch boosts retention and makes your brand feel attentive rather than intrusive.
